FAQ

Q. Is it safe to shop online with LeanPac®?

Absolutely!  You can shop with total peace of mind as we make every effort to ensure the security of your purchases and personal details. With SSL enabled webpages, you can access a constant, secure connection on every page of our site. Through SSL, you will see a lock icon next to your URL in the browser, showing that your information is safe.

SSL provides three important security benefits:

  • Privacy: Encrypts the connection between the browser and web server and securely transmits information to prevent unauthorized parties from eavesdropping.
  • Data integrity: Prevents unauthorized parties from altering data during transmission.
  • Authentication: Protects against impersonation by requiring web server proof of identity.

LeanPac® processes all payments through Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.

 

Delivery Charges

UK Standard Delivery (3 - 5 working days)           : FREE

UK Recorded/Signed-For (2 - 3 working days)    : £5.50

EU countries                                                             : All orders: £8.50

Rest of the world                                                     : All orders: £30.00

 

Customer Support

Have questions about the product before purchasing and require answers? Please contact us at leanteam@leanpac.co.ukand we will endeavor to answer your questions immediately.

 

Returns & Refunds

If for any reason you're not satisfied with our product, we will make sure to come up with the best possible solution for you. There is always the option to return the product and get refunded for it, should you choose to. Drop us a line on leanteam@leanpac.co.uk or call us at +44 208 1444343